We are senior citizens, disabled and on fixed income & don't have the money or credit upfront to purchase a new air conditioning unit; ours went out unexpectedly. I have used this company for years and developed such a relationship, that they allowed me to pay over time, even on service calls. This is the old time way when a persons word was their bond and not a credit score! I so appreciate this company and don't know how we would have made it without their commitment to provide a much needed service in our area. They were personable and understanding to our financial situation.